Search results for no response claims

164 articles found

• Re-Billing No Response Claims

  Billing > Reports > No Response Claims When an insurance company does not respond to your claims after a pre-set number of days (e.g. 60 days), a no response claim will be created in the no response

• Forget to Print Paper Claims?

  **Please Note: The paper claim PDF will purge after 48 hours We recommend for you to change you customize settings for rebilling the insurance to set the claims to Original prior to starting these

• Step 9. Submitting the Claim

  Now that the encounter has been approved. These claims will go into the Send Claims Bucket. This will be on the Billing tab -> Encounter (Pre-Claim) -> Send Claims button Inside this screen, there

• Faxing to Insurance

  When faxing to insurances, you are able to fax paper claims as well fax paper EOBs. This article will explain how you will be able to send these faxes through Heno. For this Process, we recommend

• Claim and Payment

  Once you have checked out the patient and punched the card, you will need to "send" the claim prior to posting the patient's payment to the lines. You will start in the Billing tab Click into the

• Changing Claim Status from Denied on Manual Payment

  Billing < Claims You will want to click on the claim number. At the top, you will see Claim Information on the drop-down select 6. Change Status, snd click submit.This will now display a drop-down

• Facts about MIPS

  **This Information is not owed by HENO. Please ensure to get the most current and up to date information you visit: CMS MIPS Overview Information about G-codes in 2019: CMS Functional Reporting

• EDI Enrollment Tracking

  In this Article Subscription EDI and ERA Enrollment Tracking You're able to track your EDI & ERA submissions within the Billing tab. Billing tab Insurance From the Report Drop Down change "1. Primary

• Changing CPT Codes in a Claim that has Already Been Submitted

  Please follow the below steps: Patient Tab Go into the Patients Profile 3. Claims Tab in the Patients Profile 4. Go into the desired claim by clicking the Claim # 5. Click Encounter 6. Go into the

• Claim Options

  Below are the claim options and descriptions: Option 1. Rebill Insurance & Send Now Option 1 will trigger the claim(s) to rebill the primary insurance and auto send the selected claim(s) to the

• Total cancelled/no show report

  Please follow the steps below to run a monthly report for the cancelled and no show appointments: Reports tab Dashboard Location 4. Raw Data Cancel outside the policy will show the amount of cancels

• Creating an additional Balance on a Claim

  This would be used for creating an additional balance on a claim. User for instances as: Interest Payments Incentive Payments Prior to starting adding the balance, you will need to create the code

• Fix and Re-bill Primary Claims

  There are a couple of reasons you would want to fix and rebill a claim. A couple of examples: Add an authorization Add modifiers, such as GP or KX Change CPT codes There are several ways to get into

• How to remove claims from the "Send Claims Bucket"

  You can remove the claims that you don't want to send from within the "Send Claims Buckets" by following the below steps: Billing Claims Send Claims Select " View pending Electronic Claims/Paper

• Schedule - Cancel/No Show

  In this article, you learn how cancel an appointment if the patient requested it or if the patient was a no show. To Cancel an appointment with the Schedule: Go to Schedule > Click on the appointment

• No Bill with Codes

  The Add/Edit CPT was updated to add in CCI (National Correct Coding Initiative) Edits for codes that cannot be billed with other codes. You will be able to add the code twice backed on the type of

• Schedule Reports- Cancel/ No-Show

  The graph on your General Tab Dashboard will show you the Cancel and No Show outside of Policy, but we have a report that drills down and provides more information into your cancellations. This

• "Fake Sending" Claims

  Billing > Encounter (Pre-Claim) *Please note: This method is to clear any Encounters you do not need in your Encounters (Pre-Claim) Section. Your Send Claims Bucket needs to be empty before

• Web Browser Card Payments

  Charging Cards Without Terminal Click Charge Card Click " Make Web Browser Payment" Select the Patient Name and complete the required fields(If the patient has an email on file, HENO will auto

• Charge Itemization

  *** With our April 2022 release, we've added POS Codes, the ability to preset default choices, as well as the option to email an itemization report to the patient as well!*** Go into the Billing tab

• Self Pay - Without a Claim

  There are 2 different types of Self Pay. In this article, we will be explaining the Self Pay - Without a Claim. This fake insurance company is used when you have a patient that is paying out of

• How to Change Claims Address

  If the address for your claims is different than your facility address (Box 33 on the claims), you will want to create the EDI mailing override. If you are needing to change the physical location

• Adding a Second Case

  **Adding a second case is only used if the patient: Has an insurance and No Fault/Workman Comp The patient is Self Pay/Wellness for certain services The patient has changed insurance plans If the

• Printing Batch Paper Claims that are Initially set to EDI

  Go over to the Patients Tab -> Search for your patient -> Select the Edit Pencil: Select the "Claims" tab on the right side of the page under "Patient Administration" side bar: If the submission

• Day-to-Day Billing Flow (Best Practice - Recommendation)

  Daily Tasks ⃣. Review Encounters for modifiers, physicians, insurance, auth, daily notes for work comp. Review the Encounter (Pre-Claim) ⃣. Approve Encounter (you can use the internal approve or the

• Applying Self Pay Payment - No General Store

  In this article, you will learn how to apply a Self Pay patient's payment if you do not have the General Store add-on. Applying Self Pay Payments If you do not have the General Store add-on, you are

• General Store - Closing Cancel and No show orders for statements

  To generate the Cancel and No show fees on the statements, you will want to start in the General Store tab and click on the Open CX/NS Orders to see all open charges: You will then click on the Order

• How to set up the Insurance for 837i

  In this Article HENO now has the capability to submit Institutional claims in the 837i format. Here are the steps to creating an insurance company in HENO. Once the insurance in created, the CLAIMS

• Bulk Claim Notes

  Release September 10, 2021 We now have the feature to add bulk notes on a patient's claims! HOW TO: This can be found inside the patient's account on the claims tab: You will want to use the

• EDI Status Review

  Once you have submitted your electric claims, you will receive a status from Office Ally and Jopari claims inside the Billing tab -> EDI Status in a couple of hours after submission. In this page,

• June 5, 2021

  In this Article 1 New Features 2 Enhancements 3 Bugs Take a look at our June Webinar below to see the newest features and updates to help Streamline your Practice and Impact your Community with HENO:

• Claim Notes Quick Texts

  **Friendly Reminder** Quick Text does not trigger the Auto Save, you will need to click Save if this is the last used in documentation. Here are the steps to setting up your documentation:

• How to Make/Generate Statements

  Creating a statement, the claim status will need to be set to Bill Patient. Generating the statements will be located in the Billing tab -> Statements: This page will bring you to a couple of options

• PDF Merge Options

  There are a couple of ways to merge PDFs together in Heno and outside of Heno. In Heno, there is options to merge and download documentation at one time. This can be found inside the Patient's

• Rejection Codes

  Code Description How to fix RC193 This is generally for sending to secondary claims. It is where the insurance payment and adjustment codes are not equaling the total charge. This error is coming

• Adding Workers Comp Insurance

  Adding Workers Comp Insurance Here are the steps to creating an workers comp insurance company in HENO Billing Tab > Insurance Then click on "New". RED: Add the name of the Insurance Company ORANGE:

• FE312 Rejection Code Resolution

  FE312 Rejection Code Issue After our latest update, HENO was informed that some claims were being rejected on the basis of rejection code FE312. This was an issue that was introduced with the update.

• Correcting Dx Codes on a Claim

  If you get the rejection from the Clearinghouse or Insurance that the Diagnosis code needs to be corrected, these are the steps you will take to correct the encounter. First, you will want to go into

• Delete Diagnosis Code to Reprocess Claim

  In this Article we will discuss how to delete a diagnosis code from a claim that has been denied/rejected: Prior: We want to remove Diagnosis Code 4 Remove CodeOnce the chart has been updated go into

• How To Bill a Secondary Insurance

  *****With our February 2022 release, you now have the ability to bill a secondary insurance from the Billing>Claims tab*** To bill a secondary insurance: You will want to go into the primary's

• Bulk Remove from Payment

  In this Article Removing claims from a payment (Coming August 21, 2021) We have a new area inside our payment posting screen. There has always been a Flat View of the claims, but our new feature will

• Regenerate recently submitted 1500s

  If your page refreshed or the PDF did not generate prior to leaving the Send Claims page, you are able to get these 1500s again from the Recently Sent report. Go to the Billing tab -> Claims Click on

• How to Turn off G-Codes in HENO

  **Please Note: Do not turn off G-Codes prior to submitting your 2020 claims** The first step in turning off G-codes in HENO would be going to the Admin tab of HENO. This will be a setting inside the

• Bulk Write Off

  In this Article Adjusting Bulk Claims to Zero (Coming August 21, 2021) We have a new area inside our payment posting screen. There has always been a Flat View of the claims, but our new feature will

• October 6, 2019

  New Features ----------------- - Ability to Send Work Comp/Auto Claims Electronically WITH DOCUMENTATION automatically -New Integration with Jopari Solutions (Clearinghouse) -No Enrollment Forms

• Jopari

  In this Article 1 Adding Jopari to Heno 2 Add a State License for Jopari 1 Adding Jopari to Heno Adding Jopari for the following reason: Worker Comp Claims Auto Claims To add Jopari you will want to

• What is a Claim Adjustment Group Code?

  They are the same for all Billing Software's. The biggest difference will be if you choose PR it won’t subtract the amount from the balance but, indicates patient responsibility.

• Step 8. Review the Encounter (Pre-Claim)

  Once the patient is checked out, they will appear in the Billing tab -> Encounter (Pre-Claim) On this screen, you get a lot of information: Green - Case - The case that was selected inside the slot

• Manually Assign Balance to Patient

  To manually assign the balance to the patient you would need to access the claims from either Billing tab > Claims OR from within the Patients tab > claims: 1.Select the check box to the left of the

• May 1, 2021

  In this Article 1 New Features 2 Enhancements 3 Bugs Watch the Webinar here: 1 New Features #482: Documentation - Hand Template - Added Finger Measurements #482: Documentation - Print Hand Template