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• How to Create a Daily Note from a previous Eval

  To copy over the information from an eval to a daily note, you will need to be in the unapproved Eval you want to copy over. Eval -> Actions -> Create from IE By using this option it will create a

• How to Apply Insurance Payments

  Click on Billing tab > Payments Choose Insurance Payment: Insurance Amount Method Reference # (Check #) Batch Number (optional) Posted Date (Date you are posting the payment) Adjudication Date (This

• August 21, 2021

  In this Article 1 New Features 2 Enhancements 3 Bugs 1 New Features Payment Posting Rewrite Ability to Delete and Write off Multiple lines at once (Under Flat View) Bulk Remove from Payment Bulk

• Software onboarding Checklist

  Welcome Aboard!! This onboarding checklist provides a quick overview of the steps new customers can take to get started with HENO. This article is for software subscription (Non RCM) Customers. Watch

• Diagnosis Code Update

  FY 2022 CMS Diagnosis Code Update Heno will be updated with the changes Thursday evening September 30th Changes can be reversed by the practice under Billing -> Manage -> Diagnosis Codes Diagnosis

• InterFAX Statuses

  Pre-processing The system has received your message and is preparing a fax. This is a temporary status. Query again later to get a final status Ready The fax has been prepared and is awaiting its

• How to Create Quick Clicks

  Go to Billing -> Manage Under the procedures tab, all your procedure codes that are in your system appear. To create a Quick Click, select "Create" : To Edit an existing Quick Click, select the "Edit

• Missing Co-pay

  In this Article 1 Generate a Missing Co-Pay Report 2 Add or Remove Filters 3 Exclude Column 1 Generating a Missed Co-pay Report Creating a Missed Co-pay report can be useful for several reason: Show

• Medicare PTA/COTA Modifiers

  With the looming PTA/COTA differential Medicare is requiring that when a PTA/COTA perform a service line for a Medicare patient that either a CQ or CO modifier is added for visits after January 1st

• Inactive a Location

  In order to inactive a Location that you are no longer needing in the account, you will want to start by going to the following pages: Admin tab -> Practice Go to the Location tab and click on the

• Text Your Patients in Heno

  You asked, we listened. HENO Release 19.12 delivers powerful texting features to your clinic. Follow the instructions below to activate your texting settings, and watch the patient smiles roll in!

• Creating Custom Templates

  This article will teach you how to create a custom template You will want to start in the Documentation Tab > Template Builder Click New in the upper right hand side of the page Fill in the following

• How to Create a New Modifier

  To create a new Modifier in Heno please follow the steps below: Click on Billing --> Manage --> Modifiers Scroll down to the bottom section "Add/ Edit Modifiers" Fill in the information for the

• January 26 2020

  MAJOR NEW FEATURES -Intake Forms! -Custom Templates will no longer group by item type but, instead display as they would on paper -Intake forms can be created from template builder or copied -Ability

• Department of Labor Setup

  Jopari Connection to the DOL went live again on 7/1/2020. **Please keep in mind that CNSI, DOL’s new bill processor, only allows for limited testing prior to production. Heno has now activated the

• Cancel Graph

  The cancel graph will show canceled and no show appointments week over week throughout the year. The total is the complete percent of both types of cancelations. You are able to click on the cancel

• Fax Status is a Immediate Failure

  When submitting a fax and you receive an Immediate Failure we have some suggestions: 1) Check the recipient's fax number that it is correctly entered into HENO. 2) Review your File(s) are no more

• How do I know if Other Browsers are up-to-date

  There are other Internet browsers available and in use today and we are not able to provide the steps to update each and every one. If your browser is not listed above, below are some general tips

• Copy and Paste from Microsoft Office

  We have identified an ongoing issue with Microsoft Office and Google Chrome as it appears that there is a coding between the two that no longer support a copy and paste feature into HENO and other

• Creating Intake Forms

  This article will teach you how to create an Intake Form. It is very similar to the Custom templates. You will want to start in the Documentation Tab -> Template Builder You can either add Intake

• Creating Intake Forms

  Creating Intake Forms This article will teach you how to create an Intake Form. It is very similar to the Custom templates. You will want to start in the Documentation Tab -> Template Builder You can

• Experience Set up

  In this article we will cover how to create the experiences, actives, exercises, education, or HEP. You will want to start by click on the Document tab or Document tab -> Settings Documentation ->

• Keeping Track of Documentation

  A great way to keep track if the documentation is needed is using the Document Dashboard. Your team can be set up in the General Tab -> My Preferences -> Default Team. Team Missing Docs - This

• Patient Payment in Portal

  Once the patient signs into their patient portal, they will be able to make a payment. They will select the Money icon: The patient will select Make Payment: Payment Info (RED) - Enter payment amount

• Slot Builder

  You would first want to make sure you create a "Slot Type" for the type of block ie: Out of the office, Vacation, Meeting, Lunch ect. | Creating Slot Types and Colors Schedule -> Slot Builder ->

• Customize the Practice Settings

  In this Article 1 Where to Access the Customize Button 2 What is in the customize button **Please Note: To offer more customization settings, the Customize button makes changes on the practice level.

• General Store - Link DOS to Cash Pay

  In this article, you will learn how to link DOS to cash pay patients from within the General Store. *Please Note: You need to have the General Store add on to use this functionality. To get started:

• General Store - Delete Punch Cards

  Voiding (Deleting) Punch Cards There may come a point in time when you may need to delete a punch card. This article will explain how you can about removing punch cards. One of the ways to delete an

• Showing/Hiding Payments from Visit Slip/Statements

  *NEW FEATURE In this article you will learn how to hide/show a payment from the visit slip and statements. This feature would typically be needed if you are wanting to show/hide what was paid for

• How to Attach a Payment to a Visit Slip

  Heno allows you to accept payments for patients at anytime during their treatment. You can take a payment in the following areas Check In Check out Schedule Payment Billing tab -> payment Patient

• Bulk Fax - Ability to add Therapist Signature at Fax Send/Preview when built using Bulk Fax

  Within this new release when Sending Bulk Faxes you now have the ability to Add the Therapist Signature at Fax Send/ Preview when built using the Bulk Fax feature. From the PN/DC/IE clinics who have

• How to Customize your Schedule

  Once you have Built your Teams and Resources, Created Slot Types, Created a Template you can start to use your schedule. You will find this when you click on the Schedule Tab: You will then see your

• Using the Flowsheet

  Welcome to the newest feature of the Heno Experiences! In this Article 1 How to access the Flowsheet 2 Custom Settings for the Flowsheet 3 Using the Flowsheet with CPT linkage 4 Using the Flowsheet

• G-Codes Set Up

  Here are some easy steps to help you set up your G-Codes. Create your Medicare Insurance Company Please see this article on how to set up the insurance: Insurance Company Set Up Once created Edit the

• Therapist Daily Schedule Report

  In this article, you will learn how to run the Daily Schedule Report. To get started: Go to Schedule > Schedule Reports > Appt Details. Click on the Primary Report drop down and select Daily

• Unplanned Discharge

  In this Article 1 Purpose of an Unplanned Discharge 2 Understanding the Actions Menu at the top 3 Completing the Unplanned Discharge 4 Approve and Send - Fax and Email (Email will be available on Oct

• Applying Patient Payments to General Store Balance

  In this article, you will learn how to apply a patient payment to a General Store balance in the Billing section. From here, you will be to apply a payment to a General Store balance if there was a

• Incoming/Outgoing Fax

  Incoming All incoming faxes are going to show up appear in the Fax tab -> Incoming You will get some options in order to Link this fax to patients and return signed documentation by clicking on the

• Using the Experience Log

  1 How to access the Experience log 2 Custom Settings for the Experience Log 3 Using the Experience Log with CPT linkage 4 Using the Experience Log without CPT linkage 1 How to access the Experience

• Step 5. Check in for Appointment

  Now that you have added the patient, you can check them in. *Please Note: The check in can only occur on the same day or after of the appointment. You cannot check in a patient if the appointment is

• Using the Fax Blast

  Fax Blast System A marketing tool used for uploading, scheduling and faxing documents directly to a list of providers and members that you create. This can be used to send out newsletters, brochures,

• HENO On-Boarding Task List

  Welcome to the HENO Family! We are so excited to have the opportunity to work with you and your Team! ⃣ Getting Started with HENO! ⃣ 1.Schedule Kick off ⃣ Kick Off Date: _____________ ⃣ Send Practice

• February 13, 2021

  In this Article 1 New Features 2 Enhancements 3 Bugs 1 New Features Launch Pad - Phase 2 #2144: Ability to Setup Campaigns with Automated E-mails, Landing Pages, Lead intake forms, and Reporting

• October 23, 2021

  In this Article 1 Change in Behavior 2 New Features 3 Enhancements 4 Bugs 1 Change in Behavior Changes regarding PN Counters have been reverted to previous release functionality 2 New Features Oracle

• How to Set up Your Patient Portal

  Friendly Reminder: You must have the General Store Add-on to access the Patient Portal If you are interested in getting this for your practice, please contact support@heno.io In this Article 1

• Step 3. Add/Edit Patient's Chart

  Now that you have the patient created and the Insurance in their account. You can edit the chart information. This can also be completed from the documentation. Inside the patient demographics, go

• Customize the Practice

  To offer more customization settings, the Customize button makes changes on the practice level. For these changes to take effect you will need to log-out and in to your account. Admin Tab In the

• Marketing Reports

  In this Article In this article, you will learn how to generate reports about marketing follow-ups, and referrals from doctors, companies, employees and patients. 1 Follow-Up Marketing Reports 2

• Step 7. Adding CPT Codes and Checking out the Appointment

  In this Article How to add and edit the CPT codes 1 From the Schedule 2 From the Evaluation, Progress Note, or Discharge 3 From the Daily Note 4 From the Flowsheet 5 From the Experience log 6 Add,

• Step 6. Completing Documentation

  Types of Documentation The type of slot the patient was scheduled under will tell you the type of documentation that the patient will appear in. Eval Slot Type If the patient is scheduled in an Eval