Search results for no response claims

164 articles found

  • Rebill Corrected Information

    Rebill a corrected claim This will pull any changes you have made to the patient, policy, or insurance to submit the information. You will use the check boxes next to the claims you are needing to

  • How to Find a Patients Balance

    Available October 17, 2020 You will go into your patient's database by clicking on the Patient Tab -> Selecting the "Edit Pencil" of the patient: Once in the patients account, go over to the Claims

  • Tax ID/NPI/Taxonomy/Sender ID/Practice Name Insurance Overrides

    **Friendly Reminder** Setting a claim override will affect your paper or electronic claim sent to the insurance company. Here are the steps to setting up a claim override: Billing Insurance Go into

  • How to Print 1500's

    You can start in Three different locations. This will give you a PDF of the 1500 form to print. The patient's demographics -> Encounters tab The patient's demographics -> Claims tab Billing tab ->

  • How To Set Attending Physician FE76

    In this Article How To Set Attending Physician For 837i Claims FE76 Once the insurance in created, go to the CLAIMS tab will be where the change is made in the Green area only (see below) Green -

  • Adding a Claim Note and Follow-up Date

    Billing > Claims Select a claim number Select "Add Note" Type in your claim note. You can set a follow up date by selecting a Date & a Follow Up Reason. Select "Save"

  • March 2, 2019

    Major New Features ----------------- 1. ELIGIBILITY!!! Integrated Heno with Pverify for Eligibility requests. - Phase 1 provides a 3 click process to get eligibility specific to Physical Therapy from

  • Insurance Company Set Up

    Here are the steps to creating an insurance company in HENO Billing Tab Insurance Click "New" RED: Add name of Insurance Company ORANGE: Set as Procedure or Flat Rate reimbursement YELLOW: If it is

  • Triwest Payer Change

    Payer ID Payer Name EDI and Region Information 68021 VA Patient Centered Community Care Program (VAPCCC) Region 1 Please include the VA Authorization number when submitting claims. Pre-Enrollment is

  • How to Create Encounters without an Appointment

    In this Article Creating an Encounter without an Appointment (Coming October 23, 2021) We have a new option inside our encounter screen. This can be found inside the Billing tab -> Encounter

  • Jopari New York State Plans

    June 21, 2022 HENO and Jopari have added many new payers to connect your practice to submit electronically.Among these payers include several New York State plans.These Payers will require an EDI

  • How to Change Practice Address

    If the address for your claims is different than your facility address (Box 33 on the claims), you will want to create the EDI mailing override. If you are needing to change the billing address: See

  • Release Notes February 27, 2022 - 1.22.2.27

    We are excited to showcase our new features! New Features #2827: HEP Phase 1 - Heno HEP Integration with Experience Log Article: HEP Home Exercise Program #2731: Credit Card - Ability to charge

  • How to Find a Patients Key

    There are several ways to locate a patients key # in HENO. Under the "Schedule" tab: Click on "Schedule" > Click on a Patient > Click the "View Cap Statements and Edit Patient" button > The "Patient

  • April 25, 2020

    Major New Features - You can now Have Patient Portal slots that cost money and the patient can pay when scheduling. Heno will auto generate a General Store order, charge via Cardconnect, and link the

  • Productivity Report Set Up

    This article will explain how to set up your Productivity Report Estimated Reimbursement and Email 1. Admin Tab (YELLOW) 2. Practice (YELLOW) 3. Productivity (RED) 4. (PURPLE) Enter in the Estimated

  • 59 Modifier Creation

    EXTREME CAUTION: These rules fire for ALL visits when "Checkout Patient" is clicked based on the Insurance Type (Professional or Institution). Some Billing requires the use of the 59 modifier to be

  • Billing - Allow Practice Name Override from Location for EDI and CMS-1500

    Within our latest release you now have the ability to override the Practice name from the location without having to setup separate insurance companies if desired. When going into the Location

  • October 17, 2020

    Now Available! In this Article 1 New Features 2 Enhancements 3 Bugs 1 New Features #2050: Documentation - Ability to email DN/PN/IE/DC Evaluation Daily Note Progress Note Discharge Unplanned

  • MIPS in HENO

    If you are participating in MIPS for 2019, here is what you need to do in HENO: Turn on MIPS Turn off G-codes (after 2018 claims are completed)

  • Welcome for single location practices

    Click on General Notice the Welcome and Practice Name The practice name shown is the name that is entered in Admin> Practice >General Note changes to this name will cause changes to claims being sent

  • Set Up Insurance

    Click "Billing" > Click "Insurance" > Click "New" > Fill in all boxes with a red asterisk(any other info you want) Type the "Company Name" > Select "Reimbursement" option (if there is a flat rate,

  • Applying Patient Payments

    There are a couple of ways to get to the Patient Payments Click Billing tab > Payments: You can Create a Patient Payment under the Insurance screen: Click Insurance Payment: Enter Insurance/Payer

  • How To Do a Write Off in HENO

    Here are the steps to do a write off in HENO.... 1. Billing Tab 2. Payments 3. Go into the desired payment Click "Apply | Claims Click the desired patients Name and DOS 1. Select "Settled" in Status

  • Bulk Encounter Approval

    You are able to bulk approve your encounters inside the Billing tab -> Encounter (Pre-Claim). The check boxes to the left can be marked one by one or the check bot at the top (inline with the column

  • Notifications about Patients

    There are multiple areas where notifications will show up for a patient. Here is where you can enter a note to see later in multiple locations. Click "Patients" > Click the Edit Pencil of the patient

  • Spotlight Search

    Search with Spotlight In HENO Spotlight can help you quickly navigate to different pages in HENO. Here's how to use the Spotlight search: Select Search In the search field, type what you’re looking

  • Missing Code(s) in Payment

    Did you notice that your patients claim has 3 codes but the payment only has 1 or 2 codes? This may have happened because the DOS was added to the Payment and then the claim had to be re-opened to

  • Transferring from another EMR?

    Below are the basic transition steps: Pick a Go-Live Monday a few weeks out for when you plan on treating patients Begin Creating/Scheduling Patients in Heno for anyone after that Date by creating

  • Internal Heno Payer Management Report

    Within Our Latest Release your now able to add the payer into Heno if it isn't listed By going into the RCM program your now able to go into the Payer setup tab and add in the pay if it isn't under

  • How to Turn on MIPS in HENO

    Heno participates in Claims based reporting for MIPS. There are a couple of areas that you will need to turn on for this is be active in your office: 1. Admin -> Practice -> Medicare -> MIPS

  • August 1, 2020

    In this Article 1 New Features 2 Enhancements 3 Change in Behavior 4 Bugs 1 New Features #9999: Documentation - Flowsheet that actually looks like a flowsheet Article: Using the Flowsheet #1696:

  • Live Training Dates and Times

    Sign up: Please click on the registration link below for each training The following training dates are hosted on Zoom. They are weekly and live to show you the system and answer any question you may

  • August 17, 2019

    Major New Features <br> ----------------- Patient Portal - Phase 3 - 2 Schedule Types - Text Field (Current Version) - Slots - New Slot Schedule Type - Slot Tope Options - New

  • Release Notes April 30, 2022 - 1.22.4.30

    Check out the New Features from our Release Webinar: New Features ------------- #2954: Billing: - New Rule to restrict what Insurance Companies are available based on Patient Location Article:

  • January 23 2022

    THIS ARTICLE IS IN DRAFT FORM AND MAY NOT BE THE FINAL OUTPUT Thank you for joining us, have a great week! New Features #9999: Home Exercise Program (HEP) foundation deployed - Limited availability

  • Adjustments Blocked by Heno

    This article will explain why Heno will block insurance adjustments. If you see "Blocked by Heno" next to the adjustment line, this means you need to review the ERA to find out what's happening with

  • December 15th, 2019

    Changes in Behavior Patient can now respond to Text Appointment Reminders and the clinic can carry on Text conversations in Heno. Click here for more details. New Features #1562: New Report to Show

  • WebPT Data Imports

    Below are the basic transition steps: Pick a Go-Live Monday a few weeks out Begin Creating/Scheduling Patients in Heno for anyone after that Date by creating the patients manually If transferring

  • Skipping Option on Daily Note and Progress Note

    If it is asking for a Daily Note, this can be skipped. 😊 There is a column on the Document tab -> Daily Note or in Document tab -> Progress Note (depending on type of document that was needed for

  • May 30, 2020

    New Features #1760: Bank Deposit Tracking - Reports-> Deposits (2 New Privileges) - This will allow you to track bank deposits in Heno and close them out after the deposit was made. Article: End of

  • Release Notes September 18, 2022 - 1.22.9.18

    Watch the webinar for the newest features to HENO! ------------ 1. #3015: Ability for Referring Providers to Electronically sign documentation on our new "Provider Portal" Article 2. Marketing

  • June 2, 2019

    Major New Features ----------------- Patient Portal - Phase 1 New Patient Self Registration - Free with the General Store Subscription - Customizable - 1 Click Setup and activation - Patients created

  • Release Notes December 11, 2022 - 1.22.12.11

    Watch our Release webinar for the newest features to HENO! New Features ---------------- #3295: Billing - Ability to Bulk Text Links to Patients to make Statement Payments Article #3296: Texting -

  • Daily Note

    In this Article 1 Understanding the Actions Menu at the top 2 Completing the Daily Note copied from another document 3 Completing the Daily Note from Scratch 4 Approve and Send - Fax and Email (Email

  • Progress Note (Re-Eval)

    In this Article Understanding the Actions Menu at the top Completing the Progress Note (Re-Eval) Approve and Send - Fax and Email (Email will be available on Oct 17, 2020) 1 Understanding the Actions

  • Not Checked In Report

    If you are looking for patients that have not been checked in this is a great way to save this report! This will be in the Schedule Tab, in Reports -> Appointment Details. You will use the Actions

  • Ways to Create a Daily Note

    In this Article 1 Creating from the Schedule 2 Creating from the Initial Evaluation - Same Day 3 Creating from the Progress note - Same Day 4 Creating from the Progress note or Evaluation - Different

  • Progress Note Visit or Day Alert

    The prior feature of the Progress Note 10th visit Alert has been updated to accommodate Visit and Day restriction. This rule was automatically applied to any insurance that already has the "Require

  • Release Notes July 10, 2022 - 1.22.7.10

    We are SOOOO pumped to share some super cool new features with you. Please click below to see the highlights reel of our new release, and be sure to register for the upcoming training webinar too