April 25, 2020
Major New Features
- You can now Have Patient Portal slots that cost money and the patient can pay when scheduling. Heno will auto generate a General Store order, charge via Cardconnect, and link the payment into the order in a few clicks (Configured in Slot types).
Article: General Store Orders using Patient Portal Slots
- Charges Screen re-configured and no longer refreshes screen and Pre-Selects open General Store orders and displays a Grand Total of EVERYTHING
Article: Checkout Screen - New Layout
- Slot Types - Lot's of new options including the ability to pre-configure General Store orders to be created via the Portal and/or at Check-In
Article: Creating Your Slots Types
- Telehealth - HENO's free Integration with Doxy now allows easier access for Telehealth Visits
Article: Telehealth Slot Type & Using Telehealth in HENO
New Features
#1749: Telehealth - Schedule "Start Telehealth" link displayed in Tool Tips for "Telehealth" Slot Types after Check-In - Article: Using Telehealth in HENO
#1747: Telehealth - Text Reminders contain links to Doxy Room IF the Scheduled User has a Doxy Room AND it is a "Telehealth" slot type - Article: Telehealth Slot Type
#1746: Telehealth - Email Reminders will contain links to Doxy Room IF the Scheduled User has a Doxy Room AND it is a "Telehealth" slot type - Article: Telehealth Slot Type
#1730: Patient Portal - Ability to set General Store Items in the Slot Type and Charge the Clients Credit Card for the Amount before scheduling (All auto populates then into Heno)
#1732: Patient Portal - Schedule Pop-Up Removed will now Log User into Portal Automatically after account creation
#1733: Patient Portal - New Patient will Automatically login and directed to -> Demographics -> Schedule -> Intake Paperwork
#1705: Create Patient - Email address a required field with a Checkbox if patient does not have an E-mail (Change in Behavior)
Article: Adding a New Patient
#1699: Charges Screen - Quick Clicks moved to Dynamic Actions preventing screen refresh on add
#1718: Charges Screen - When selecting multiple general store orders Charge Card should require at LEAST that amount
#1719: Charge Screen - Choose CPT Dropdown should no longer refresh screen and should add/update codes properly
#1720: Charge Screen - Re-organized into 3 Sections: Info/Visit Charges/Collect - please ensure it lays out properly
#1721: Charge Screen - Manual Payment should require the minimum amount for any selected general store orders and then apply and close orders on checkout
#201: Quick Picks - Eval -> Safety Concern
Article: Documentation Quick Text
#1056: Quick Texts - Past Medical history
Article: Documentation Quick Text
#1252: Quick Texts - Additional Plan
Article: Documentation Quick Text
#1742: Quick Texts - Patient Text Messages
Article: Quick Text for Patient Text Messages
#1611: Quick Texts - Claim Notes
Article: Quick Text for Claim Notes Adding a Claim Note and Follow up Date
#1639: Support team can now customize/replace ORA- error messages with guidance on how to resolve the error
#1711: Schedule Cancel type of "Cancelled w Notice" to show compliant cancels that take place AFTER this release
#1727: Template Builder - Ability to Preview Intake Paperwork templates from builder
Article: Preview Intake Paperwork from Template Builder
#1739: Ability to Exclude a referring provider from EDI/1500 by entering 9999999999 for referring NPI in Patients -> Providers
#1744: Patient Statements - Ability to Print Paid Claims for X Days regardless of Claim Status
Enhancements
#1748: Text Reminders - Reduced from a Max of 30 Hours before Appt to 24 Hours before (All other settings remain the same)
#1717: Add Puerto Rico to State Drop Down in Patient Record
#1359: Schedule - Picks up Location from Schedule -> Customize (Now Includes "All" option)
Article: Customize Schedule
#1622: Schedule - Schedule Customize Option to Show Cancels on Schedule By Default
Article: Customize Schedule
#1723: Schedule - Ability to set Default Duration by Slot Type
Article: Customize Schedule
#1724: Schedule - Added Frown Face icon to Cancels on Schedule
#1725: Schedule - Ability to show only Slot Types with the "Telehealth" option checked
Article: Customize Schedule
#1614: Add Intake Paperwork Document Template name to Patients -> Documents
#1609: Report for All Action Items under Reports -> Action Items (Power User Privilege required to edit actions)
Article: Action Items Report
#1616: Unsigned Report - Added Sent to Provider, Phone #, and Drilldowns
#1619: Patient Portal Intake - Add a 5 Second delay for each failed attempt on Lightweight Intake Portal
#1621: Replaced APPT # with DX on Charge Itemization
#1621: Replaced APPT # with DX on Patient Statement
#1623: PN and Eval Plan -> "Codes that you plan to use" Will show ALL active codes in the Practice
#1624: Eval - Move PMH/PSH under PLOF on Eval Print Out
#1628: Intake Link Region in Eval showing all Intake Documents versus only those with Eval Mapped Column Fields
#1722: Intake Paperwork - Expiration of link extended from 7 to 21 days
#1638: Edit Insurance Policy - Group # is no longer required and will populate with NO_GROUP if left blank
#1641: Additional Page Cache Clearing added upon Login
#1642: Ability to Delete question choices that have linked answers from Custom Template/Intake
#1648: RCM Portal - Ability to Upload Files
#1658: Charges Screen - Defaults to Pharmacy (01) if an Insurance Policy is not created for the visit
#1660: Ability to search in Slot Type when scheduling
#1662: Encounter Batch Approval - Disables buttons and displays a Processing Region while approving
#1663: Unable to change sub status to close on RCM Messages
#1667: Performance Improvements on Main Schedule Page
#1668: Performance Improvements across DN/IE/PN/Planned DC on Page Load
#1680: Patient Payments - When editing payments instead of opening in new window return to Previous Page
#1684: Document Dashboard add "Internal Notes" on "Therapist 2" bubble for DN and DC
#1685: Actions Items - Show Closed and allow edit (Power User Privilege Required) under Patient -> Actions
#1693: Heno Monthly Practice Billing Enhancements to reduce errors and improved tracking
#1694: Added 02 Telehealth: Place of Service
#1704: Add Telehealth Quick Pick to Place of Service on Checkout
#1697: Intake Template Name/Description Added to Patients -> Documentation
#1706: RCM Messenger - Show only Threads with a Status of Open by default and also Display Sub-Status
#1709: Charge Card Screen Changed to use Floating Elements
#1726: Patient Statements - Replaced Appt ID with Diagnosis Code
#1729: General Store Open Orders Report - Added New Columns: Created By, Order Total, and Balance
#1738: Ability to edit referring provider from Billing -> Claims
#1743: Marketing - Friendly Factor Converted to Star Rating Component
#1712: Initiatives - New "Initiatives" button on Patient Account and new Saved Report "Initiatives" on main Patient Screen
Bugs
#1615: Outcome - No Data Found when Diagnosis Code 1 is empty on Approve
#1617: Late Evening E-mail Productivity Report Delay
#1618: Charges Screen - Drop down allowing Inactive Company/Plan rates
#1627: Outcome/Custom Template - Session State Protection error on certain items
#1631: Intake - Not prompting if e-mail or text field is blank when Send is clicked
#1644: Intake - Texting Plan now required to send via Text (Email is Free)
#1608: RCM Management Side messenger issue
#1650: After Upgrade error When Editing Experience Log
#1654: Declined Credit card could allow Duplicate Punch Cards to get generated
#1661: Encounter Validation to ensure Claim # linked upon approval
#1665: Policy/Auth New Reoccurring Series not picking up Auth Override value prior to creating series
#1666: CMS 1500 - Add DN/DK to Referring Provider Box 17a and slide referring provider over
#1672: Cancels changed from "X Hour Notice Given" to CANCEL/No in Patients -> Appts after the fact not showing on schedule
#1673: Co-Insurance Total showing incorrectly at bottom
#1676: EDI on Secondary not including PR Adjustments outside of Co-Pay/Co-Insurance and Deductible
#1677: Insurance Company - Add Insurance Plan to existing insurance company not defaulting to Insurance Company Address
#1682: EDI Parser - Status Details exceeding 4k...put check and stop to limit output
#1687: Intake Paperwork - Copy and Remove from List not Copying
#1688: Productivity Report could show duplicate names
#1689: Claims Detail report Edit Patient link incorrect
#1695: General Store Promo Reduction being displayed when Percentage Reduction Displayed
#1700: Encounters - No Data Found Error when the case only has 1 policy and it's set to something other than Primary
#1702: KX Tracking Report gives error when patients have eligibility checks ran again a primary and secondary insurance
#1703: Unable to clear out Unread Text Messages Indicator
#1713: Hide RCM Messenger from RCM Workers
#1728: Documentation - If Therapist 2 and the Overriding user are the same will print twice
#1734: RCM Messengers not showing always showing Customer Working Messages
#1741: Add to Portal Link is not sending email