Missing Code(s) in Payment

Did you notice that your patients claim has 3 codes but the payment only has 1 or 2 codes?

This may have happened because the DOS was added to the Payment and then the claim had to be re-opened to add codes. It would then have to be re-approved and submitted.

Here are the steps to make the new codes populate in the payment.

1. Go into the payment
2. Click "Apply | Claims"
3. Click "Add Date of Service" 
4. Choose that Claim by putting a check in the box
5. Click "Add to Payment"

The added Codes will now be added to the payment.

If you have any questions, please do not hesitate to email us at support@heno.io