Claim Options
Below are the claim options and descriptions:
Option 1. Rebill Insurance & Send Now
Option 1 will trigger the claim(s) to rebill the primary insurance and auto send the selected claim(s) to the insurance carrier for processing.
Option 2. Rebill insurance & Send Later
Option 2 will trigger the claim(s) to rebill the primary insurance, then those claims will be dropped into the send claims buckets for you to manually submit to the primary insurance for processing.
Option 3 Assign Balance to Patient
Option 3 will assign the remaining balance of the selected claim(s) to the patient.
Option 4. Rebill/Update & Send Later
Option 4 will pick up any changes you have made to the patient and or claim(s), then those claims will be dropped into the send claims buckets for you to submit to the primary insurance for processing.
Option 5 Rebill on CMS 1500
Option 5 will rebill the selected claim(s) to the current payer on a CMS 1500 form. Those claims will be in the paper claim bucket for printing & mailing.
Option 6. Change Claim Status
Option 6 will allow you change the claim status of the selected claim(s).
Once this option is selected a "New Claim status will populate. You will then need to select a claim status you would like the selected claim(s) to be set to.
Option 7. Bill Secondary
Option 7 will put the selected claim(s) into the send claims buckets to bill the secondary insurance.
Option 8. Add Claim Note
With our September 2022 release, You can now update multiple claims from this screen by selecting the claims you wish to bulk update!
Option 9. Bill Secondary on CMS 1500
Option 9. Bill Secondary on CMS 1500 on the option drop-down, The selected claims will be billed by CMS 1500 forms to their secondary insurance companies.
If you have any questions or concerns, please email support at Support@heno.io .