Void a Transaction

**Please Note: Voiding the transaction can only be done on the SAME DAY as the transaction. If done after, you will need to complete a Refund**

To void a Credit Card transaction in HENO, you will start by going to the Payment you are wanting to void. These can be found in the Patient tab -> Edit Patient -> Payments Tab:

Or Billing tab -> Payments (Insurance or Patient):

Once in these area, you will select the payment you are wanting to Void by clicking on the Blue Payment Number:

Inside the payment on the General tab, you will see a few options on the bottom left of the screen (Cancel, Void, and Refund). Click on Void:

A pop-up will appear asking for a Reason for the Void (This is an mandatory field):

Finally click on the Void Now! Button.

The payment number will save, but the amount will change to $0 and there will be a Void note in the Payment Notes:

If you have any additional questions, please email support@heno.io