Wait List

In this article we will discuss the Wait List system in HENO.

This can be found under: General tab > Schedule tab > Wait List.


This will bring you into the Wait List where you can add new and review current waitlist patients.

New Patients can be added Wait List by clicking on the "Add Row" > (skip the Option tab) Click on the drop down list of patients.

Once you add the patient, you can then set the date range that the patient is available on the Wait List by adjusting "Starting and Ending".

  • Starting: First Date of Availability -  05/01/21.

  • Ending: End Date of Availability  - 05/30/21.

  • Start Time: Beginning hour for the Day for Availability - 06:30 AM.

  • Ending: Ending hour for the Day for Availability - 7:00 PM.

  • Location: Where the patient would like to come in.    
    • Multiple Locations Must be Created Separately onto a new row.

  • Slot Types: Show openings in schedule for patients with this slot type - Open Availability, Initial Evaluation, Follow Up.


Resource: The Therapist you would like to schedule with. 
Notes: Add any notes to this waitlist - ex: AM/PM Preference.
Priority: Urgency of scheduling patient - 5 Starts for Post Op/ Initial Evaluation. 
DOW: Date of the Week, all are preselected, uncheck the days patient is not available - ex: Sat/Sun.  
Then be sure to *Click* Save.

If you need to schedule this patient in for additional locations, you can copy the newly created wait list patient, change the location and the any other settings.

Checkbox which patient you would like to create a for other locations and click on the list action.

A drop down will appear and you can select "Duplicate Row".

A new row with that patient will be created and you can adjust the location and resource.

Scheduling the Patient:

With patients on your waitlist, the number will change in the upper right corner of your screen.

  • This will work with both preset slots and open slot scheduling.

This will bring you into the wait list where you have two options:

1- Schedule the Patient:

This will bring you to the Create Slot and Schedule page:

2- Text the Patient:

This will bring you to the Text Patients Tab where you can contact the patient to see if they would like to come in.

If you have any questions with the Wait List please contact us at support@heno.io.