Check-Out Patient Payment

Before proceeding to processing a payment, make sure you have your terminal set up and the privilege in the user.

There are a couple of areas in HENO where you can accept the patient payments using the Card Processing Terminal:

  • Schedule -> Check-In: See Article
  • Schedule -> Quick Links -> Take Payment: See Article
  • Charge Screen -> Check Out 
  • Patient Demographics -> Payment:

Charges Screen-> Check-Out:

On the check in screen, you will have two new button on the bottom of the screen in the Collection Information area. One will be Manual Payment, this will be the way you will accept cash, check, or other forms of payment. The other button, Charge card, will be connected to the terminal:


Once you have clicked to charge card, a new screen will appear. 

  • Red - Method - You will have the option for Swipe/Insert/Tab or Input CC Number. 
  • Blue - Patient - Coming from the check out, the patient will already be selected.
  • Green - Location - In you have multiple locations, you will select the one that applied
  • Purple - Terminal - If your location has multiple terminals, you will select the one the patient will be using their card
  • Light Blue - Amount - The amount you are charging the patient
  • Orange - Pin Payment - To pin the patient, more information is here: Pinned Payments

Once you select Charge Card, the charge will go to your terminal. There will be an alert in HENO to remind you:

First it will ask you to confirm the amount:

Press the Green button to confirm this amount. On the next screen, it will as your it Swipe/Insert/Tap the card (Or Input the CC amount based on the Methods in HENO):

Once the card is inputted into the terminal, it will begin the process of the card:

The alert to remove the card will appear prior to getting an approval or denial:

Finally, you will get the process status:

When the Approved status appears on the terminal, the check in on HENO will refresh and you will get a payment in the Collection Information area:

To get the patient receipt, click on this payment. A PDF will download:

The Check out receipt will also have the payment information located on it: